Comment by rmvt

exactly! they have so many other services they could try and improve by deploying something like this (e.g. tax services, id card services, etc) but instead they choose to do this dumb thing. this is clearly meant for headline grabs, to try and come off as a modern government but they're clearly clueless, especially taking into account the many issues the country's health helpline - saúde 24 - has faced in the past. furthermore, i'm curious as to how they trained this on things like accents. i would have no problem betting that they haven't even considered it, and have mainly trained this on pt-br data.