> The attempt by auto manufacturers to cut out the dealer would only result in higher prices and less customer service to the public,” he said. “The new car dealer is the customer’s advocate when it comes to warranty work and service on a manufacturer’s product, and this bill will protect that
So this is the reason given in the article, but what are good reasons, if any, to prevent direct-to-customer sales? I haven't bought a new car yet, but seems like every anecdotal story I get of people buying cars is always that their dealership tried to push every useless feature or additional warranty that they could.
Same goes for maintenance, I have had many more terrible experiences with dealerships than local garages as the former tends to have a more captive customer base whereas the local garage is incentivized to actually keep you satisfied or you'll just go elsewhere.
So this is the reason given in the article, but what are good reasons, if any, to prevent direct-to-customer sales? I haven't bought a new car yet, but seems like every anecdotal story I get of people buying cars is always that their dealership tried to push every useless feature or additional warranty that they could.
Same goes for maintenance, I have had many more terrible experiences with dealerships than local garages as the former tends to have a more captive customer base whereas the local garage is incentivized to actually keep you satisfied or you'll just go elsewhere.