Their finance team probably made a projection that if they can get X% of current mobile web users onto the app, they’ll be able to extract Y% more total revenue. They have no idea that they should split users into contributors and lurkers and even if they had, they have absolutely no idea how to model their value, so they don’t, the board sees the numbers and tells them ‘ASAP’ and that’s how you kill social networks, because the financial model is based on false assumptions.
Their finance team probably made a projection that if they can get X% of current mobile web users onto the app, they’ll be able to extract Y% more total revenue. They have no idea that they should split users into contributors and lurkers and even if they had, they have absolutely no idea how to model their value, so they don’t, the board sees the numbers and tells them ‘ASAP’ and that’s how you kill social networks, because the financial model is based on false assumptions.