I also find it consistently obnoxious that there is essentially no way to say "My driver was fine, but your platform did something stupid" when leaving feedback. At least, not without jumping through a million hoops. The arrogance of our industry is tiresome.
I took a ride in SF a while ago and it predicted a 3 minute pick up time which turned out to be 25 minutes - no fault of the driver, and the only way I could complain about this was to click through like 4 levels of "other issue" and then jump through hoops sending emails back and forth with support.
I took a ride in SF a while ago and it predicted a 3 minute pick up time which turned out to be 25 minutes - no fault of the driver, and the only way I could complain about this was to click through like 4 levels of "other issue" and then jump through hoops sending emails back and forth with support.