> I'd have avoided a free version and just made the basic price at least $6
I would definitely get less heat, but the user would paradoxically end up in a worse position. I feel like there's always a disconnect between the user and developer when it comes to a freemium model. Developer thinks that it's a paid app that the user can actually try and make an informed decision before buying. User thinks that it's a free app with arbitrary annoying restrictions. And I understand the user perspective.
I think things would be better if refunding was less painful for the user and developer both. If there was a zero friction way of refunding things, we could just abandon freemium.
I would definitely get less heat, but the user would paradoxically end up in a worse position. I feel like there's always a disconnect between the user and developer when it comes to a freemium model. Developer thinks that it's a paid app that the user can actually try and make an informed decision before buying. User thinks that it's a free app with arbitrary annoying restrictions. And I understand the user perspective.
I think things would be better if refunding was less painful for the user and developer both. If there was a zero friction way of refunding things, we could just abandon freemium.