>Tesco Bank initially refused a refund but reconsidered and apologised after BBC Radio 4's You and Yours took up the case.
I wish customer service didn't depend upon whether you complain to HN/Twitter/BBC. This disadvantages those who don't want to tell the whole world about their personal issues
I wish customer service didn't depend upon whether you complain to HN/Twitter/BBC. This disadvantages those who don't want to tell the whole world about their personal issues