What I don't understand is why there isn't some kind of paid escalation option. I fully understand why they don't provide free human support for a billion unpaid users, but couldn't there be a $50 "OK, we will actually take a look at your issue" option? Surely that wouldn't be a money loser. Hell, you could outsource it.
It seems instead that they just don't even want to touch it.
It seems instead that they just don't even want to touch it.