Punishment should fit the crime. We don't over-punish people to force them to think differently, that has always led to dark periods in history.
There are plenty of low-friction ways consumers could be reimbursed plus the cost of lost time or energy spent on a now 'broken' printer if we wanted to solve this in a fair way.
There are plenty of low-friction ways consumers could be reimbursed plus the cost of lost time or energy spent on a now 'broken' printer if we wanted to solve this in a fair way.