I started to subscribe to The Economist online and when I got to the payment info thought to check how hard it would be to cancel, and it turns out there's no online way to cancel, you have to talk to customer service rep. I read a number of reports about the process and some were absolutely livid about getting the runaround trying to cancel.
I contacted support to check if this had changed and not only did they confirm that there is no way to cancel online, I was told that this is actually for my benefit! This was conveyed with a lot of corporate-speak trying rationalize the decision (or just confuse me).
An organization being greedy is one thing, but I really don't appreciate being gaslit about it. It's too bad because I like their work, but I won't support these kinds of business practices.
I contacted support to check if this had changed and not only did they confirm that there is no way to cancel online, I was told that this is actually for my benefit! This was conveyed with a lot of corporate-speak trying rationalize the decision (or just confuse me).
An organization being greedy is one thing, but I really don't appreciate being gaslit about it. It's too bad because I like their work, but I won't support these kinds of business practices.