I have enjoyed how quickly 1Password was adopting new technology and features while still staying stable. It just worked. Lately, that hasn't been the case. Recently, the browser extension, which is my main interface for 1Password, has been acting up.
I use browser extension in Edge on macOS. I am on a page signing up for a new website and want to save credentials. It doesn't. Keeps erroring out. Disabling and re-enabling extension, and then refreshing the tab finally fixes it. I reached out to customer support and they told me to sign out to force refresh the cache. I did it, but the problem wasn't fixed.
1Password needs to fix the bugs that their customers are already reporting, instead of alienating their users with telemetry. I don't think the learnings from telemetry will be worth the damage it will cause to their brand.
I use browser extension in Edge on macOS. I am on a page signing up for a new website and want to save credentials. It doesn't. Keeps erroring out. Disabling and re-enabling extension, and then refreshing the tab finally fixes it. I reached out to customer support and they told me to sign out to force refresh the cache. I did it, but the problem wasn't fixed.
1Password needs to fix the bugs that their customers are already reporting, instead of alienating their users with telemetry. I don't think the learnings from telemetry will be worth the damage it will cause to their brand.