The worry about telemetry in a product like this is how it's implemented. It's more code that could have bugs in it. What assurances do we have that it will execute safely in a way that it can't possibly access the password database, even in the event of (for example) compromise of the CI pipeline that builds the telemetry SDK?
> No customer vault data can be seen or collected. We’re only interested in how people use the app itself, what features and screens they interact with – not what they store in their vaults, what sites they autofill on, or anything like that.
This seems contradictory to me. How can the code see what screen is open without interacting with the app? This implies there is some kind of sandboxing layer. How can the 1Password software engineers possibly be confident enough in this sandboxing to assert that "no customer data can be seen?" That may be their intent, but bugs happen, especially in code that runs at a layer above the app to analyze how users interact with it.
I will be opting out. Hopefully the opt-out mechanism doesn't have a bug in it either. And when there is inevitably a bug in the telemetry, I hope 1Password is okay with admitting that their opt-out system created two classes of users: those who did nothing, and thus remained vulnerable to bugs in the telemetry layer, and those who opted out of it.
> No customer vault data can be seen or collected. We’re only interested in how people use the app itself, what features and screens they interact with – not what they store in their vaults, what sites they autofill on, or anything like that.
This seems contradictory to me. How can the code see what screen is open without interacting with the app? This implies there is some kind of sandboxing layer. How can the 1Password software engineers possibly be confident enough in this sandboxing to assert that "no customer data can be seen?" That may be their intent, but bugs happen, especially in code that runs at a layer above the app to analyze how users interact with it.
I will be opting out. Hopefully the opt-out mechanism doesn't have a bug in it either. And when there is inevitably a bug in the telemetry, I hope 1Password is okay with admitting that their opt-out system created two classes of users: those who did nothing, and thus remained vulnerable to bugs in the telemetry layer, and those who opted out of it.