One thing to remember: Small Claims Court (or whatever it is called where you live). Most jurisdictions have something like this: a light-weight court system without lawyers for low-value cases. Pay a minimal fee, like 10% of your claim, up front, and your claim is in.
Just make sure you know exactly who your counterparty is. If the item is sold by someone else via Amazon then your first target is the seller, not Amazon. HOWEVER there may be the Amazon A-Z guarantee, which is part of their deal with you, and which you can sue them over.
I'm always amazed about how stories like this never seem to talk about "here is how you use the court system when MegaCorp stonewalls you".
Just make sure you know exactly who your counterparty is. If the item is sold by someone else via Amazon then your first target is the seller, not Amazon. HOWEVER there may be the Amazon A-Z guarantee, which is part of their deal with you, and which you can sue them over.
I'm always amazed about how stories like this never seem to talk about "here is how you use the court system when MegaCorp stonewalls you".