It feels like Microsoft realized that sales/support matters way more than technology when it comes to cloud services. See how Azure has a ton of users despite being much worse than AWS or GCP by every objective metric.
I would imagine that Google's reputation as a company where it is impossible to ever talk to a human (even when you have a 7 figure annual spend) hurts them in this space.
I would imagine that Google's reputation as a company where it is impossible to ever talk to a human (even when you have a 7 figure annual spend) hurts them in this space.