I care a lot more about outcomes than whether the person I'm talking to is "real" or not. If my bill gets corrected by an AI but not a person? I'll take the AI.
Think of the classic "is 0.002 cents the same as 0.002 dollars?" call - https://verizonmath.blogspot.com/ - I just tested, and chatGPT seems to understand the difference - so maybe this would be a case where the AI is better.
edit: to be clear I'm fine with labeling if that's desired, it's the "I want to talk to a real person" that I think is silly (and oddly similar to the "I want to talk to an American" that people also say).
Think of the classic "is 0.002 cents the same as 0.002 dollars?" call - https://verizonmath.blogspot.com/ - I just tested, and chatGPT seems to understand the difference - so maybe this would be a case where the AI is better.
edit: to be clear I'm fine with labeling if that's desired, it's the "I want to talk to a real person" that I think is silly (and oddly similar to the "I want to talk to an American" that people also say).