I've ordered food from Chipotle online, taken 30-40 minutes to get to the store, and very often it would have been more convenient (I would have gotten my food more quickly) if I had skipped the online order and waited in the in-person line instead.
This doesn't always happen and it depends on a ton of things (store, time/shift, crew working at the time) but it got to the point where I couldn't reliably get the food on time so I just stopped going. That and an extra steak bowl with guac is $18 without chips or a drink. Kind of tough to justify eating that 7 days a week. It's just not super efficient.
Then I realized the $47b market cap company doesn't care if they lose my business because my nitpick problems most likely aren't happening at a large enough scale to affect them (otherwise they'd do something about it, right?)
This doesn't always happen and it depends on a ton of things (store, time/shift, crew working at the time) but it got to the point where I couldn't reliably get the food on time so I just stopped going. That and an extra steak bowl with guac is $18 without chips or a drink. Kind of tough to justify eating that 7 days a week. It's just not super efficient.
Then I realized the $47b market cap company doesn't care if they lose my business because my nitpick problems most likely aren't happening at a large enough scale to affect them (otherwise they'd do something about it, right?)