At Netflix, our philosophy was to try and remove process at every turn. If something bad happened, we'd look at if there was a process in place, and if so where we could automate or remove that process for better outcomes.
When change requests were not accurate, we removed change requests by automating auditing of the infrastructure, so people could see exactly what state it was actually in, instead of relying on change requests.
When the process for paging someone broke down, we built automation for paging people.
There were many other examples. But always we would look for ways to eliminate process, and for ways to automate around failures instead of introducing new processes.
When change requests were not accurate, we removed change requests by automating auditing of the infrastructure, so people could see exactly what state it was actually in, instead of relying on change requests.
When the process for paging someone broke down, we built automation for paging people.
There were many other examples. But always we would look for ways to eliminate process, and for ways to automate around failures instead of introducing new processes.