On a related note, I once had a dispute with Valve about a buggy game I bought on Steam. Their support wouldn't say anything except point me to the subscriber agreement, which says that they could send you a copy of notepad instead of the game you purchased and you'd still be out of luck.
I considered doing a chargeback, but thankfully I researched it first and found out that if you do a chargeback, Valve will disable all of your games, including the ones not under dispute. It was so cleverly evil, I'm still not quite sure what combination of impressed and disgusted to be.
The answer to "do we own our Steam games" isn't just "no", it's "no, and Valve know this, and they use that fact punitively when they want to".
I considered doing a chargeback, but thankfully I researched it first and found out that if you do a chargeback, Valve will disable all of your games, including the ones not under dispute. It was so cleverly evil, I'm still not quite sure what combination of impressed and disgusted to be.
The answer to "do we own our Steam games" isn't just "no", it's "no, and Valve know this, and they use that fact punitively when they want to".