> Now they ask us to provide an explanation of the reference to “Alep”.
WiseTransfer blocked my transfer because they didn't like my full name that they got from Monzo (Mozno has partnership with Wise). They blocked my transfer, hold it hostage until I contacted them, spent a few days hanging on phone, emailed them etc... they wanted to know what my surname means. I made an international transfer to buy a conference ticket. I don't remember the precise dates, but I spent full days on phone, emailing dozens of people and took me 3-4 weeks to revert the transfer. They. wanted. to know. what. my. surname. means.
Edit: I filed a complaint to Monzo and Wise, and stopped using both.
WiseTransfer blocked my transfer because they didn't like my full name that they got from Monzo (Mozno has partnership with Wise). They blocked my transfer, hold it hostage until I contacted them, spent a few days hanging on phone, emailed them etc... they wanted to know what my surname means. I made an international transfer to buy a conference ticket. I don't remember the precise dates, but I spent full days on phone, emailing dozens of people and took me 3-4 weeks to revert the transfer. They. wanted. to know. what. my. surname. means.
Edit: I filed a complaint to Monzo and Wise, and stopped using both.