a 400 month customer is really a tiny fish, don't expect special treatment without support packages. Do you even have an enterprise contract with them? The bronze contract can be had from 0 spend, and gives the option to pay through invoicing and have support. Or are you just going through credit card which is intended for hobby use?
I am not defending them, but this is totally on you.
What was the missing information? Lack of identity verification or credit card verification? Again that's on you. You should have also received a warning in the cloud console and if you hvae the cloud app on your phone, there as well.
I am not defending them, but this is totally on you. What was the missing information? Lack of identity verification or credit card verification? Again that's on you. You should have also received a warning in the cloud console and if you hvae the cloud app on your phone, there as well.