Gandi email has been useless from the start. They say right in the contract that they don't back up their email servers. Isn't the host handling chores like backup part of the point of a hosted product? Of course you can and should distrust the host's backups and have your own in addition, but that's way different than the host not doing them in the first place.
Maybe they have fixed that (I don't see it on their site any more) but I have a screen shot of the old contract provision and I complained to them about it in 2017, and they ignored the complaint.
Maybe they have fixed that (I don't see it on their site any more) but I have a screen shot of the old contract provision and I complained to them about it in 2017, and they ignored the complaint.