> Just once, I would like to see an AMA by someone who was directly involved in creating a user-hostile feature
We don't need an AMA, we already know the answer. Money.
The company exists to make money. The fact that it also creates printers is a side effect, not its primary purpose.
Once you look at it in this way, there's nothing confusing about user hostile features. They exist to further the primary purpose of the company, to make money. That's all there is to it, there's no mystery. It's sad and hard to accept, but it's not hard to understand.
We don't need an AMA, we already know the answer. Money.
The company exists to make money. The fact that it also creates printers is a side effect, not its primary purpose.
Once you look at it in this way, there's nothing confusing about user hostile features. They exist to further the primary purpose of the company, to make money. That's all there is to it, there's no mystery. It's sad and hard to accept, but it's not hard to understand.