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Comment by briHass

Not Home Depot. Their support representative was worthless for an online order that was never delivered (lost in transit). They advised me to do a charge back. Luckily, it was an online chat, so I screen capped that to add to the CC docs you have to submit.

Blows my mind; reshipping the item would (given they sell it for a profit) cost HD less than me doing a 100% chargeback, and it would be better customer service. I guess they use the friction of doing a chargeback to be their fraud prevention.

parent briHass 3 years ago

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