Ask HN: Recovering AWS root account without phone number – advice needed
Hello everyone,
I'm posting here today because I've been unable to access my AWS account for the past 1 year due to a phone number issue. When I set up my account, I entered a bad phone number and now I can't recover my account because AWS requires both an email and phone number for account recovery.
I've already reached out to AWS support, and they've firstly asked me to provide a completed, signed, and certified Identity Verification Form and Affidavit. I provided it. Then they asked me other documentation to confirm the identity of the person who notarized or witnessed the form. I asked to mayor's agent to put something as proof, she put a city stamp but AWS support refuses it.
I'm wondering if anyone else has experienced a similar issue with recovering their AWS account and if they have any advice or tips on how to successfully recover it.
PS: I had fortunately created an AWS IAM root account so I am able to do many things but can't access to expenses/budgets details. The only way for me to get it is the monthly AWS expenses mail. That's more and more fsutraing.
I'm posting here today because I've been unable to access my AWS account for the past 1 year due to a phone number issue. When I set up my account, I entered a bad phone number and now I can't recover my account because AWS requires both an email and phone number for account recovery.
I've already reached out to AWS support, and they've firstly asked me to provide a completed, signed, and certified Identity Verification Form and Affidavit. I provided it. Then they asked me other documentation to confirm the identity of the person who notarized or witnessed the form. I asked to mayor's agent to put something as proof, she put a city stamp but AWS support refuses it.
I'm wondering if anyone else has experienced a similar issue with recovering their AWS account and if they have any advice or tips on how to successfully recover it.
PS: I had fortunately created an AWS IAM root account so I am able to do many things but can't access to expenses/budgets details. The only way for me to get it is the monthly AWS expenses mail. That's more and more fsutraing.
Any help will be appreciated. Thanks.