This document, I think, cuts right to the heart of it: if you're not talking to the actual users -- the ones with the pain point you're ostensibly solving with your software -- you're probably not agile because the feedback loop is too long. And because the feedback loop is too long, it becomes costly to make changes (because time is cost) so you end up back at waterfall to mitigate those costs and risks.
My conclusion: it's probably impossible for any sufficiently large organization to truly be agile.
There are too many fiefdoms obfuscating the product team from the users.
My conclusion: it's probably impossible for any sufficiently large organization to truly be agile.
There are too many fiefdoms obfuscating the product team from the users.