One of the first lessons I used to teach new guys in tech support was to work one ticket at a time. Take your time, document….. and just let the phone ring and let SLAs get missed if that is what happens.
Go getter guys would rush because calls we’re waiting, it was hard to break them of the habit of trying to rush and documenting later. but inevitably rushing meant poor work was done.
In the end though you have to do your job right fist. That’s always on you.
Sure someone will say “Hey what happened you missed a call?!?” but if there were 4 people and 6 calls… there you go. In many orgs if the call(s) wasn’t missed it probably would never get addressed…
Go getter guys would rush because calls we’re waiting, it was hard to break them of the habit of trying to rush and documenting later. but inevitably rushing meant poor work was done.
In the end though you have to do your job right fist. That’s always on you.
Missed calls, ultimately that’s someone else’s staffing choice.
Sure someone will say “Hey what happened you missed a call?!?” but if there were 4 people and 6 calls… there you go. In many orgs if the call(s) wasn’t missed it probably would never get addressed…