I once sold a nice (and expensive) smartphone on ebay. The buyer complained that it did not arrive as described. The phone was fine, but whatever, I thought ebay would just refund the payment and have the buyer return the phone, right? Nope, ebay refunded the buyer and let them keep my phone! No recourse... nothing. Ebay let the buyer steal my phone!
I once sold a nice (and expensive) smartphone on ebay. The buyer complained that it did not arrive as described. The phone was fine, but whatever, I thought ebay would just refund the payment and have the buyer return the phone, right? Nope, ebay refunded the buyer and let them keep my phone! No recourse... nothing. Ebay let the buyer steal my phone!