As a former Amazonian too, I can tell you that we internally had several feature request open to certain teams who could not give two shits about customers anymore. We (a bunch of engineers working on the website platform) we enraged about the incompetence some other teams were showing when it comes to customer satisfaction. And I know for a fact that Amazon is not doing everything they can, not by a long shot. The problem is that the way how Amazon operates the quality is really all over the place, depending on teams much more than in other companies.
I used to buy everything on Amazon and slowly transitioned to traditional stores and only buy things that I cannot in an offline store. Btw. the quality declined over time so you can't say that it was never great. 10 years ago you could have much more confidence that you get what you paid for then today.
I used to buy everything on Amazon and slowly transitioned to traditional stores and only buy things that I cannot in an offline store. Btw. the quality declined over time so you can't say that it was never great. 10 years ago you could have much more confidence that you get what you paid for then today.