This is valid criticism but … Google faces the very difficult problem of operating a really big organization. In such a place, there is bound to be hyper specialization. An L5 engineer doesn’t worry about customers because they don’t interact directly with them. And this is good.
I think the author is just pointing out the difficulties involved in operating a large organization. There’s certainly ways in which Google can improve, but Im not sure the author has provided any valuable insight into how to fix its deficiencies.
We’ve seen this before several times. The behemoths of yesteryears are todays laggards (IBM, HP etc.). Its the cycle of life for Tech companies.
I think the author is just pointing out the difficulties involved in operating a large organization. There’s certainly ways in which Google can improve, but Im not sure the author has provided any valuable insight into how to fix its deficiencies.
We’ve seen this before several times. The behemoths of yesteryears are todays laggards (IBM, HP etc.). Its the cycle of life for Tech companies.