It's another reason not to expect AI to be "like humans". We have a single viewpoint on the world for decades, we can talk directly to a small group of 2-4 people, by 10 people most have to be quiet and listen most of the time, we have a very limited memory which fades over time.
Internet chatbots are expected to remember the entire content of the internet, talk to tens of thousands of people simultaneously, with no viewpoint on the world at all and no 'true' feedback from their actions. That is, if I drop something on my foot, it hurts, gravity is not pranking me or testing me. If someone replies to a chatbot, it could be a genuine reaction or a prank, they have no clue whether it makes good feedback to learn from or not.
Internet chatbots are expected to remember the entire content of the internet, talk to tens of thousands of people simultaneously, with no viewpoint on the world at all and no 'true' feedback from their actions. That is, if I drop something on my foot, it hurts, gravity is not pranking me or testing me. If someone replies to a chatbot, it could be a genuine reaction or a prank, they have no clue whether it makes good feedback to learn from or not.