People don't directly care about performance and reliability, but it does affect their behavior.
Back in the day at reddit, for example, we could see an uplift in usage when we made the pages faster, there was nearly a direct correlation.
At Netflix we spent a lot of effort on reliability because every time we had a major outage, there was a dropoff in subscriptions with the cohort that had been affected.
And I've heard similar from other people in the reliability space -- that there is no direct impact on retention from availability issues, but you can see an effect in the long term.
Back in the day at reddit, for example, we could see an uplift in usage when we made the pages faster, there was nearly a direct correlation.
At Netflix we spent a lot of effort on reliability because every time we had a major outage, there was a dropoff in subscriptions with the cohort that had been affected.
And I've heard similar from other people in the reliability space -- that there is no direct impact on retention from availability issues, but you can see an effect in the long term.