Also: if you've been the new CEO since last July and haven't figured this out, you'll fail to save Medium.
You mentioned paying attention to the sentiment and linked to the HN survey where people explained why they don't like Medium. The top comment was someone explaining this exact reason.
It's highly admirable that you are on here trying to listen, communicating issues transparently, and working to fix problems. But I think you need to listen even more deeply.
Unfortunately this will push you into the depths of the business model that you won't want to change, but is the fundamental reason for medium's eventual failure.
Right now is the moment to save it, as you read this note!
You mentioned paying attention to the sentiment and linked to the HN survey where people explained why they don't like Medium. The top comment was someone explaining this exact reason.
It's highly admirable that you are on here trying to listen, communicating issues transparently, and working to fix problems. But I think you need to listen even more deeply.
Unfortunately this will push you into the depths of the business model that you won't want to change, but is the fundamental reason for medium's eventual failure.
Right now is the moment to save it, as you read this note!