Dell lost my confidence when their XPS 15 display couldn't display a pane of gray without flickering. I switched to a Macbook Pro and haven't looked back.
For me (personally) to consider Dell again, they would have to replicate everything that Framework does and ship Linux with support.
Edit: can I also add that they suck for business too? The slim form factor has NO place in business, slimming down the chassis and removing ports is an anti-pattern. I couldn't give a shit how thin my work laptop looks, my job doesn't involve taking pictures of unrealistically minimalistic office desks. With Dell you either get a dainty oversized netbook or a rugged behemoth (which is a little too rugged unless you're in telecom and roll in a van). Where's the middle ground? Nothing needed to change from the old thinkpad.
For me (personally) to consider Dell again, they would have to replicate everything that Framework does and ship Linux with support.
Edit: can I also add that they suck for business too? The slim form factor has NO place in business, slimming down the chassis and removing ports is an anti-pattern. I couldn't give a shit how thin my work laptop looks, my job doesn't involve taking pictures of unrealistically minimalistic office desks. With Dell you either get a dainty oversized netbook or a rugged behemoth (which is a little too rugged unless you're in telecom and roll in a van). Where's the middle ground? Nothing needed to change from the old thinkpad.