I am so so so glad to see this article because I feel like I'm a crazy person for seeing this everywhere in my life and not hearing anyone else complain about it. I feel like I'm constantly cleaning up the mistakes of huge corporations that I have no way to fight back against. Perfect example, a few months ago Xfinity "accidentally" overcharged me by ~$10 on a monthly bill. Of course now the ball is in my court--either I let it slide and fork over the cost of a breakfast out to their shareholders for no extra value, or I give up some of my valuable time to call them and go through the hell of phone customer service, a 10-15 minute commitment minimum. In the end I got the charge reversed, cold comfort, I was out a quarter hour and my heart rate had gone up. Of course that brings my productivity down. But hey, at least it's good for shareholders, right?
I don't know what we can even do about this. Where's the government? They don't have my back. "Competition" is a non-solution. I have one other cable provider in my area and they have all the same anti-customer incentives as Xfinity. It's legimately criminal, though obviously not illegal, since we know who pays the folks who write the laws...
I don't know what we can even do about this. Where's the government? They don't have my back. "Competition" is a non-solution. I have one other cable provider in my area and they have all the same anti-customer incentives as Xfinity. It's legimately criminal, though obviously not illegal, since we know who pays the folks who write the laws...