To simplify things, think of Stripe as an facilitator in the dispute process. Stripe has no influence over the outcome—it's at the sole discretion of the cardholder's bank. Stripe deducts a dispute fee to cover the cost charged to us for dispute submission.
In the past, we returned this fee even though the card networks don't reimburse us. This is no longer the case (we now pass through the fee).
To simplify things, think of Stripe as an facilitator in the dispute process. Stripe has no influence over the outcome—it's at the sole discretion of the cardholder's bank. Stripe deducts a dispute fee to cover the cost charged to us for dispute submission.
In the past, we returned this fee even though the card networks don't reimburse us. This is no longer the case (we now pass through the fee).