I can't help but agree fully. Its worse on telephones where they might be doing NLP, but they cannot understand and parse accents and dialects. I remember my late grandmother trying to call AT&T a couple of years ago (just before COVID), and the robot would ask: "What can I help you with?" and then could not understand how she pronounced "pay my bill" because she said "PAY mah BEEEEEL".
But just hitting 0 did nothing, so after 5 minutes of her repeating "PAY mah BEEEEL" over and over, I took the phone from her and did it. From then on she would have to have other people pay her bill over the phone.
Doing this to a much more complex user interface and providing me no clue what I'm supposed to ask for something I have no way of knowing that I don't know it is a dystopian future I'm glad my grandmother won't have to endure.
But just hitting 0 did nothing, so after 5 minutes of her repeating "PAY mah BEEEEL" over and over, I took the phone from her and did it. From then on she would have to have other people pay her bill over the phone.
Doing this to a much more complex user interface and providing me no clue what I'm supposed to ask for something I have no way of knowing that I don't know it is a dystopian future I'm glad my grandmother won't have to endure.