"How can such a simple concept (listen to music) get so many basics so wrong and have such glaring bugs?"
Spotify internally has a model where they have a large number of small teams where each is responsible for only a tiny part of the experience. Possibly this leads to a lack of a coherent experience. The other factor may be the constant experimentation.
Frankly, 20-30 year old media players were better. So what the point of it all is...I have no idea.
Quite similar experience with the Netflix app where it seems every single day I have to wonder where they put my currently watching series.
Ironically, we look up to these companies for their engineering culture. We really shouldn't. It's a hot mess. Toy tech. Deeply unserious about quality and customers.
Spotify internally has a model where they have a large number of small teams where each is responsible for only a tiny part of the experience. Possibly this leads to a lack of a coherent experience. The other factor may be the constant experimentation.
Frankly, 20-30 year old media players were better. So what the point of it all is...I have no idea.
Quite similar experience with the Netflix app where it seems every single day I have to wonder where they put my currently watching series.
Ironically, we look up to these companies for their engineering culture. We really shouldn't. It's a hot mess. Toy tech. Deeply unserious about quality and customers.