Comment by greatpostman

More than anything, it’s surprising how well this company has maintained an illusion of competence and prestige. The general population really believes in the eliteness of their engineers. But when the rubber hits the road, the products leave much to be desired

Edit:

A hypothesis I have:

Part of the success of search is in the belief of the elite ness of their engineers. “They are the smartest so why ever try another search product”. The aura of the company is part of the brand/product. It’s brilliant marketing