> bad voice recognition software abounds everywhere, not because it is better than what it replaced in terms of UX, but because it works just enough and allows massive cost-savings on hiring people to do customer service jobs.
This one really puzzles me.
Voice recognition replaced phone trees. And from what I can tell, it's just worse. In this particular use case I don't think it really replaced tier 1 support. Either I'm missing something that it's a lot better for some group(s) of people, or people adopted it because of promises that failed to materialize.
This one really puzzles me.
Voice recognition replaced phone trees. And from what I can tell, it's just worse. In this particular use case I don't think it really replaced tier 1 support. Either I'm missing something that it's a lot better for some group(s) of people, or people adopted it because of promises that failed to materialize.