Yep, this. I live downtown, and I don't have a car. The UPS location I would have to pick things up is a 15 minute drive away, outside of downtown, or like an hour+ with transit. It's just not viable for me. I have the same problem with Purolator, their physical location is way too inaccessible for me.
Thankfully though I have a Canada Post location literally next door to my apartment, so when I need to do returns, it's usually pretty easy as long as it's done via Canada Post.
Intelcom (gig-economy delivery used by Amazon from their fulfillment centers) was pretty bad when they first got started a few years ago, but it's smoothed out significantly since. The only problems I've seen is when they deliver to rural areas and the drivers aren't familiar with the dirt roads, they tend to give up trying to deliver pretty quickly. But their support via email has been okay.
Thankfully though I have a Canada Post location literally next door to my apartment, so when I need to do returns, it's usually pretty easy as long as it's done via Canada Post.
Intelcom (gig-economy delivery used by Amazon from their fulfillment centers) was pretty bad when they first got started a few years ago, but it's smoothed out significantly since. The only problems I've seen is when they deliver to rural areas and the drivers aren't familiar with the dirt roads, they tend to give up trying to deliver pretty quickly. But their support via email has been okay.