As with all enterprise software buying, a key criteria is can I get a human on the phone to resolve the issue quickly-ish.
Microsoft and Amazon get this, with differing strategies. Google and Stripe seem to not get it.
Sure it doesn’t scale for the long tail, but it’s a necessity for any large enterprise account. Heck call it “stripe premium support” and charge an additional fee.
Microsoft and Amazon get this, with differing strategies. Google and Stripe seem to not get it.
Sure it doesn’t scale for the long tail, but it’s a necessity for any large enterprise account. Heck call it “stripe premium support” and charge an additional fee.