Ask HN: What to do when Google is about to kill your business?
We are having an issue with Google. All of our email is going to spam (including email between team members).
We have a Domain reputation of 100% as per Google's own tool (Postmaster), and we are following all of Google's best practices -> SPF is set correctly, DKIM, DMARC, the emails are only sent when the customer selects to receive an email, and we include a visible unsubscribe link.
Our whole business is paralyzed, and Google customer support doesn't seem able to identify the issue. It has been 2 weeks.
We have a Domain reputation of 100% as per Google's own tool (Postmaster), and we are following all of Google's best practices -> SPF is set correctly, DKIM, DMARC, the emails are only sent when the customer selects to receive an email, and we include a visible unsubscribe link.
Our whole business is paralyzed, and Google customer support doesn't seem able to identify the issue. It has been 2 weeks.
Is there something else we should be doing?