It's become a huge selling point for me that I can walk into a store and talk to a human about a problem I am having with a product. Lately, this has meant that the Walmart online store gets more of my business than Amazon for items that aren't available at brick-and-mortar stores in my area. Because Walmart will take back items bought at the store and resolve problems right then and there.
Amazon has started selling items that aren't returnable and I wish I could opt out of it. I got a laptop/phone bracket that was made with some crappy, brittle plastic, but Amazon didn't accept returns on that item. If Walmart sold ebooks, I don't think I'd use Amazon anymore. After dealing with expired food and medicine through Subscribe and Save, Amazon delivery just throwing things on the ground and damaging them, and unreturnable items like the phone accessory, I am done with them for physical items.
Getting through to Amazon customer service is a huge pain in the butt, especially now that the customer service flow is self-help -> text chat -> telephone chatbot -> foreign call center. With Walmart, I just drive a half block away, go to customer service, wait in line for five minutes, and boom, it's done. It's a breath of fresh air honestly.
Amazon has started selling items that aren't returnable and I wish I could opt out of it. I got a laptop/phone bracket that was made with some crappy, brittle plastic, but Amazon didn't accept returns on that item. If Walmart sold ebooks, I don't think I'd use Amazon anymore. After dealing with expired food and medicine through Subscribe and Save, Amazon delivery just throwing things on the ground and damaging them, and unreturnable items like the phone accessory, I am done with them for physical items.
Getting through to Amazon customer service is a huge pain in the butt, especially now that the customer service flow is self-help -> text chat -> telephone chatbot -> foreign call center. With Walmart, I just drive a half block away, go to customer service, wait in line for five minutes, and boom, it's done. It's a breath of fresh air honestly.