Comment by cydonian_monk

It's difficult to explain to people today just how good Microsoft tech support was in the early-mid 1990s. We had a similarly complex issue with DOS 6.something that I don't remember the full details of, and I think I learned more about operating systems in the couple hours we were on the phone with MS than I did in the semester-long operating systems class I took in college. Some days after the call we got a stack of floppies in the mail from Microsoft with a small bug fix that helped with whatever the situation was we had encountered. Just night and day compared to most modern interactions with tech companies.