The current customer service is so bad that people who call get traumatized so next time they call they put up their defenses and sound more of an asshole than they typically are. The customer service reps then assume (as you have done) that people who call in are absolute assholes and therefore give less of a fuck when answering calls next time. The cycle repeats.
It’s a negative feedback loop.
The current customer service is so bad that people who call get traumatized so next time they call they put up their defenses and sound more of an asshole than they typically are. The customer service reps then assume (as you have done) that people who call in are absolute assholes and therefore give less of a fuck when answering calls next time. The cycle repeats.