I actually like self-checkouts very much and use them every time they are available. The reason is very simple: They typically do not require any social interaction. I like to shop with music on my ears and generally am pretty deep inside my head when I shop, because I like to plan my shopping list and would like to do that in peace. I hate the superficial social interactions at the register like saying hello and wishing a nice day (which is common and expected here in Germany, where I live).
Now don't get me wrong, I'm pretty social inside my own circle or when I go out for a drink for example (although I am Gen Z, so there's that), but I really do not like these interactions when they are forced and imposed upon me while doing mundane tasks like grocery shopping.
I was pretty surprised when the article claimed customers do not like them because that is the reception I've also gathered from friends.
Now don't get me wrong, I'm pretty social inside my own circle or when I go out for a drink for example (although I am Gen Z, so there's that), but I really do not like these interactions when they are forced and imposed upon me while doing mundane tasks like grocery shopping.
I was pretty surprised when the article claimed customers do not like them because that is the reception I've also gathered from friends.