I am not a trucker, so I can't comment on the veracity of TFA's claims. But this rant reminds me of many similar things I've read about products that were designed by people only had superficial experience with the industry they are trying to disrupt.
A lot of the things that matter aren't necessarily obvious to the designer or engineer who knows little about the nuts and bolts of every field. The usual remedy is to either follow a design process that incorporates user viewpoints, or to hire people with direct experience in the field.
Take the "wiping the mirrors" complaint. One design makes it easy to lean out the window and wipe the mirror by hand. Another design might make the mirrors retractible.
If I read a complain that retracting the mirrors was unnecessary complexity, I would think "Hmm, maybe, but then again it's a tradeoff because the narrow cab is more aero and increases range." I'd have a feeling that the designers knew this was an important use case, but this person complaining doesn't like their solution.
But it worries me that a number of use cases that seem quite obviously common even to a layperson... Are neglected outright. I don't get the impression that Tesla knew about all this and decided not to do anything about them, I get the impression that this is a company who thinks "design" is all about styling, and not about usability.
Somebody resurrect Steve Jobs.
A lot of the things that matter aren't necessarily obvious to the designer or engineer who knows little about the nuts and bolts of every field. The usual remedy is to either follow a design process that incorporates user viewpoints, or to hire people with direct experience in the field.
Take the "wiping the mirrors" complaint. One design makes it easy to lean out the window and wipe the mirror by hand. Another design might make the mirrors retractible.
If I read a complain that retracting the mirrors was unnecessary complexity, I would think "Hmm, maybe, but then again it's a tradeoff because the narrow cab is more aero and increases range." I'd have a feeling that the designers knew this was an important use case, but this person complaining doesn't like their solution.
But it worries me that a number of use cases that seem quite obviously common even to a layperson... Are neglected outright. I don't get the impression that Tesla knew about all this and decided not to do anything about them, I get the impression that this is a company who thinks "design" is all about styling, and not about usability.
Somebody resurrect Steve Jobs.