I agree. A live chat support option, appropriately staffed, is often the most expedient way to get help.
I work configuring contact center software. Chat agents are often more experienced, "tech savvy", and less overloaded than phone agents too. And Chat is harder to ignore than Email, which Agents can just give a token reply to punt it back to the pending queue.
I work configuring contact center software. Chat agents are often more experienced, "tech savvy", and less overloaded than phone agents too. And Chat is harder to ignore than Email, which Agents can just give a token reply to punt it back to the pending queue.