I really like my RadWagon 4, but several weeks ago, I received a recall notice with their recommendation to stop using the bike until replacements/repairs have been made. I'm really happy they will be making the repairs for me, but since they parts won't even be ready until Feb/Mar 2023 it does me no good since the eBike is my primary mode of transportation.
I know eBikes popularity went to the moon during the pandemic, the global shortages, yadda yadda, but my overall experience from RadPowerBikes customer satisfaction isn't the highest.
As of now, my recalled parts have not failed, and I continue using it, but it's not a good look. I know they have to make those kind of "don't use until repaired" for liability reasons, but man it's frustrating.
I know eBikes popularity went to the moon during the pandemic, the global shortages, yadda yadda, but my overall experience from RadPowerBikes customer satisfaction isn't the highest.
As of now, my recalled parts have not failed, and I continue using it, but it's not a good look. I know they have to make those kind of "don't use until repaired" for liability reasons, but man it's frustrating.