They might see their role as brilliant mediators facilitating action by settling feuds using 2x2 matrices, but I think that's naive at best, disingenuous at worst.
They care about the agenda of the person they've been hired by. Usually a C-level agenda-setter or someone influential in the org, and often a McK "alum".
And speaking of action, they have zero stake in the actual implementation of what they proselytize.
All this isn't to say that they don't provide value. Exchange of money is usually is a reasonable signal of providing value, and these firms and its employees do reliably well in that area. However, the narratives around what value strategy consultants provide I find to be truthy, but not actually true.
They care about the agenda of the person they've been hired by. Usually a C-level agenda-setter or someone influential in the org, and often a McK "alum".
And speaking of action, they have zero stake in the actual implementation of what they proselytize.
All this isn't to say that they don't provide value. Exchange of money is usually is a reasonable signal of providing value, and these firms and its employees do reliably well in that area. However, the narratives around what value strategy consultants provide I find to be truthy, but not actually true.