This is a clear indication that the user is not the customer. The first time someone arrives at the scene catering to the users, the whole industry will be wiped out. This happened to the phone handsets when iphone arrived.
So, future investors - look at the startups that address the user problems, not the client problems, even though the latter are paying.
So, future investors - look at the startups that address the user problems, not the client problems, even though the latter are paying.